Malila (“Company”, “we”, “our”, or “us”) provides a Vendor Application for restaurants, cloud kitchens, and food partners to manage their business on our platform.
We are committed to protecting your business and personal information.
1. Information We Collect
a) Business Information
- Restaurant name and address
- Business registration details
- GST details (if applicable)
- FSSAI license details
b) Owner Information
- Owner name
- Phone number
- Email address
c) Financial Information
- Bank account details
- UPI ID
- Payout and transaction history
d) Operational Data
- Menu details, pricing, and images
- Order history
- Customer reviews and ratings
e) Device Information
- Device type, OS, IP address
- App usage data
2. How We Use Your Information
- Onboard and verify vendors
- List and manage your restaurant
- Process orders and payments
- Provide analytics and insights
- Improve platform performance
- Provide support and communication
3. Information Sharing
We may share your data with:
- Customers (restaurant details, menu, ratings)
- Delivery partners for order fulfillment
- Payment gateway providers
- Legal authorities if required
We do NOT sell your business or personal data.
4. Data Security
We implement industry-standard security measures to protect your information. However, no system is completely secure.
5. Data Retention
We retain vendor data:
- As long as the vendor account is active
- As required for legal and financial compliance
6. Vendor Rights
- Access and update your business information
- Request correction of incorrect data
- Request account deactivation
7. Cookies & Tracking
We may use analytics tools to improve vendor experience and app performance.
8. Third-Party Services
We integrate third-party services like payment gateways and analytics providers. Their policies apply separately.
9. Changes to Policy
We may update this policy. Vendors will be notified via app or email.
By using the Malila Vendor App, you agree to this Privacy Policy.