Malila (“Company”, “we”, “our”, or “us”) operates a food delivery platform including:
- Customer mobile application
- Vendor (Restaurant) application
- Delivery Partner application
We value your privacy and are committed to protecting your personal data.
1. Information We Collect
a) Personal Information
- Name
- Phone number
- Email address
- Delivery address
- Profile details
b) Payment Information
- UPI IDs, card details (processed via secure third-party gateways)
- Transaction history
c) Location Data
- Real-time GPS location (for delivery tracking)
d) Device Information
- Device type, OS, IP address
- App usage data
2. How We Use Your Information
We use your data to:
- Process and deliver orders
- Assign delivery partners
- Improve app performance
- Provide customer support
- Send order updates & notifications
- Prevent fraud and misuse
3. Information Sharing
We may share data with:
- Vendors (restaurants) to fulfill orders
- Delivery partners for delivery purposes
- Payment gateway providers
- Legal authorities if required
We do NOT sell your personal data.
4. Data Security
We implement reasonable security measures to protect your information. However, no system is 100% secure.
5. Data Retention
We retain your data:
- As long as your account is active
- As required by law or business purposes
6. Your Rights
You can:
- Access your data
- Update profile information
- Request account deletion
7. Cookies & Tracking
We may use cookies and analytics tools to enhance user experience.
8. Third-Party Services
Our platform may contain links to third-party services. We are not responsible for their privacy practices.
9. Changes to Policy
We may update this policy. Changes will be notified via app or email.
By using Malila, you agree to this Privacy Policy.