Malila (“Company”, “we”, “our”, or “us”) provides a Delivery Partner Application for individuals who deliver food and other items to customers.
We are committed to protecting your personal and operational data.
1. Information We Collect
a) Personal Information
- Full name
- Phone number
- Email address
- Profile photo
b) Identity & Verification Data
- Government ID (Aadhar, PAN, Driving License)
- Vehicle registration details
- Driving license details
c) Financial Information
- Bank account details
- UPI ID
- Earnings and payout history
d) Location Data
- Real-time GPS location
- Delivery routes and history
e) Device Information
- Device type, OS, IP address
- App usage data
2. How We Use Your Information
- Onboard and verify delivery partners
- Assign and manage delivery orders
- Track deliveries in real-time
- Process payments and earnings
- Ensure safety and fraud prevention
- Provide support and communication
3. Information Sharing
We may share your data with:
- Customers (name, delivery status)
- Restaurants/vendors for order coordination
- Payment gateway providers
- Legal authorities if required
We do NOT sell your personal data.
4. Location Tracking
The app collects real-time location data to enable order assignment, navigation, and delivery tracking even when the app is running in the background.
5. Data Security
We implement industry-standard security measures to protect your data. However, no system is 100% secure.
6. Data Retention
- As long as your delivery partner account is active
- As required for legal and financial compliance
7. Delivery Partner Rights
- Access and update your information
- Request correction of incorrect data
- Request account deactivation
8. Cookies & Tracking
We may use analytics tools to improve app performance and delivery efficiency.
9. Third-Party Services
We may use third-party services such as maps, payment gateways, and analytics providers. Their policies apply separately.
10. Changes to Policy
We may update this policy from time to time. You will be notified via the app or email.
By using the Malila Delivery Partner App, you agree to this Privacy Policy.